FREQUENTLY ASKED QUESTIONS

How much hair comes in one bundle?
One bundle contains 3.5 oz or 100 grams.

How many bundles will I need?
Length "14-16"- We recommend two bundles or more to achieve a full look.

Length "18-24"- We recommend three bundles or more to achieve a full look.

Length "26"-28"- We recommend four bundles or more to achieve a full look. 

What colors are available?
Bella Monroe Hair provides natural black hair which is about a 1b to a 2 depending on the hair donor. Each bundle can be a different color because each bundle is received from a different hair donor. We will try our best to provide you with bundles that are close to the same color.

Can this hair be colored?
Yes. Bella Monroe hair can be colored. We recommend that you have your hair professionally colored. If you add any coloring or other chemicals to your hair extensions after ordering, you run the risk of changing/damaging the curl pattern. Bella Monroe Hair is not responsible for damages resulting from any alterations to the original product.

Will this hair shed?
Yes. It is absolutely normal for hair to shed. However, Bella Monroe Hair has minimal shedding and tangling(the hair will never have noticeable or drastic decrease in its density and volume). However, proper maintenance is extremely important and advised.  

How long will it take to receive my hair?
Please allow up 1-3 business days for us to process your order. Once your order has been shipped, you will receive a notification from PayPal so please be sure to check your email for the tracking details. Your package will be shipped via Priority Flat Rate Shipping, and you should receive your hair 3-7 business days after the order has been placed.

What is your return policy?
Bella Monroe Hair does not allow any cancelations or returns once the order has been placed. However, we do allow exchanges if there is a problem with your order. You must contact us within 7 days of receiving the product for an exchange.

How can we contact Bella Monroe Hair?
If you have any questions or concerns, please call to speak with a Bella Monroe Hair Representative at 1-844-885-5255 You can also reach us via email at orders@bellamonroehair.com. We will respond within 48 hours of receiving your voicemail or email.