FREQUENTLY ASKED QUESTIONS

How long does it take for a wig?

Our wigs are custom made. Please allow 7-10 business days before your Wig is Shipped. Once your order has been shipped, you will receive a notification from PayPal so please be sure to check your email for the tracking details. You should receive your hair in 2-3 days after shipment with Priority Mail. Please do not schedule a hair appointment until you receive your unit. 

Can my wig be made for a small or large cap size?

Yes. If your cap size is not the standard cap size(21-22.5 inches). Please leave a comment in the comment box during checkout with what inches your wig needs to be made for as all our wigs are shipped with a normal cap size.

Will my wig be styled like the model when it arrives?

No. The wig will arrive in its natural state and uncustomized. You will have to style it to your desired look. Our wigs are beginner friendly and easy to install by yourself or by your stylist. All our wigs are hand crafted coming with realistic lightly pre plucked hairlines and lightly bleached knots. 

How many bundles will I need?
Length "14-16"- We recommend two bundles or more to achieve a full look.

Length "18-24"- We recommend three bundles or more to achieve a full look.

Length "26"-28"- We recommend four bundles or more to achieve a full look. 

What color will my bundles be?
All our hair comes in a natural black hair which is about a 1b to a 2 depending on the hair donor. Each bundle can be a different color because each bundle is received from a different hair donor. We will try our best to provide you with bundles that are close to the same color.

Can this hair be colored?
Yes. Our hair can be colored. We recommend that you have your hair professionally colored. If you add any coloring or other chemicals to your hair extensions after ordering, you run the risk of changing/damaging the curl pattern. Bella Monroe Hair is not responsible for damages resulting from any alterations to the original product.

Will this hair shed?
Yes. It is absolutely normal for hair to shed. However, our hair has minimal shedding and tangling(the hair will never have noticeable or drastic decrease in its density and volume). However, proper maintenance is extremely important and advised.  

How long will it take to receive my hair?
Please allow up 3-5 business days for us to process your order for Bundles, Closures and Frontals. Please allow 7-10 business days for Bling Accessories. Once your order has been shipped, you will receive a notification from PayPal so please be sure to check your email for the tracking details. You should receive your hair in 2-3 days after shipment with Priority Mail. Please do not schedule a hair appointment until you receive your package. 

What is your return policy?
Bella Monroe Hair does not allow any cancelations or refunds once the order has been placed. However, we do allow exchanges if there is a problem with your order. You must contact us within 5 days of receiving the product for an exchange.

Can I get Expedited Shipping when I use the New Subscriber coupon for Free Shipping?
Standard Shipping is the included Free Shipping option.  If you want Expedited Next Day shipping, you must pay 39.99 for this option. 

How can we contact Bella Monroe Hair?
If you have any questions or concerns, please email us at orders@bellamonroehair.com. We will respond within 48 hours of receiving your email.