HOW LONG DOES IT TAKE TO RECEIVE A WIG?
BMH wigs are custom made. Please allow 5-10 business days before your Wig is Shipped. Once your order has been shipped, you will receive a notification from PayPal so please be sure to check your email for the tracking details. You should receive your hair in 2-3 days after shipment with Priority Mail. Please do not schedule a hair appointment until you receive your unit.
CAN I GET A WIG IN A SMALL OR LARGE CAPSIZE?
Yes. Please add a comment in the Order Comments field at checkout or email us at firstname.lastname@example.org before your order is processed to request a small or large capsize.
WILL MY WIG COME STYLED ?
No. The wig will arrive in its natural state and uncustomized. You will have to style it to your desired look. Our wigs are beginner friendly and easy to install by yourself or by your stylist. All our wigs are hand crafted coming with realistic lightly pre plucked hairlines and lightly bleached knots.
HOW MANY BUNDLES DO I NEED FOR A INSTALL
Length "14-16"- We recommend two bundles or more to achieve a full look. Length "18-24"- We recommend three bundles or more to achieve a full look. Length "26"-28"- We recommend four bundles or more to achieve a full look.
WHAT COLOR ARE THE BUNDLES?
All our virgin hair comes in a natural black hair which is about a 1b to a 2 depending on the hair donor. Each bundle can be a different color because each bundle is received from a different hair donor. We will try our best to provide you with bundles that are close to the same color.
WILL THIS HAIR SHED?
Yes. It is absolutely normal for hair to shed. However, our hair has minimal shedding and tangling(the hair will never have noticeable or drastic decrease in its density and volume). However, proper maintenance is extremely important and advised. .
HOW LONG WILL IT TAKE TO RECEIVE MY HAIR?
Please allow up 1-5 business days for us to process your order for Bundles, Closures, Frontals, and Ponytails. Please allow 7-10 business days for Bling Accessories. Once your order has been shipped, you will receive a notification from PayPal so please be sure to check your email for the tracking details. You should receive your hair in 2-3 days after shipment with Priority Mail. Please do not schedule a hair appointment until you receive your package.
WHAT IS YOUR RETURN POLICY?
Bella Monroe Hair does not allow any cancelations or refunds once the order has been placed. However, we do allow exchanges if there is a problem with your bundles, closure, or frontal orders. You must contact us within 5 days of receiving the product for an exchange and product Must Be in original condition. NO EXCEPTIONS!
HOW CAN WE CONTACT BELLA MONROE HAIR?
If you have any questions or concerns, please email us at email@example.com. We will respond within 48 hours of receiving your email.